Frequently Asked Questions
Everything you need to know about caring for your ink.
What makes Mad Rabbit products different from regular lotions?
Our formulas are specifically engineered for tattooed skin, utilizing clean, natural ingredients that preserve ink vibrancy and soothe the dermal layer without clogging pores or using harsh petroleum.
When can I start using Mad Rabbit on a new tattoo?
You can use our Soothing Gel immediately after your session to reduce redness and heat. For our Tattoo Balm, we recommend waiting until the peeling stage is complete, typically 2 weeks post-ink.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
Are your products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All Mad Rabbit products are 100% vegan and we never test on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your results, contact our support team for a full refund or exchange.
Can I use the Daily Lotion on my face?
Absolutely. Our Daily Lotion is non-comedogenic and enriched with Vitamin B5, making it safe and effective for both tattooed areas and as a general facial moisturizer.